Location: Remote

Responsibilities:

• Serve as the technical point of contact for customers, addressing any technical concerns or challenges they face with the SaaS product.
• Collaborate closely with customers to understand their business needs and tailor solutions using the product.
• Conduct product demos and training sessions to onboard new customers and enhance the product knowledge of existing users.
• Troubleshoot technical issues, liaise with the product development team for complex challenges, and ensure timely resolution.
• Monitor customer usage and health metrics to identify potential areas of concern or opportunities for upselling and product expansion.
• Gather customer feedback on product features and functionality, and communicate this to the product and development teams.
• Stay updated with the latest product updates and features to provide accurate and up-to-date support.
• Develop technical documentation, FAQs, and knowledge base articles to aid customers in self-service.
• Collaborate with the sales and product teams to ensure seamless customer experiences from pre-sales to post-sales support.
• Advocate for customers' needs and contribute to the continuous improvement of the customer success process.

Qualifications:

• Proven experience in a technical customer support or customer success role, preferably for a SaaS product.
• Strong technical acumen with the ability to understand and troubleshoot software-related issues.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts in simple terms.
• Familiarity with the SaaS ecosystem and common integration challenges.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to work collaboratively across teams, including sales, product, and development.
• Knowledge of customer success tools and platforms.
• A proactive approach to identifying potential challenges and addressing them before they escalate.
• A Bachelor's degree in a technical field, or equivalent practical experience.

Location: Remote

Responsibilities:

• Collaborate with engineering teams and product managers to ideate and conceptualize SAAS software solutions.
• Design both client-side and server-side architecture ensuring robustness and efficiency.
• Develop the front-end of applications ensuring appealing and user-friendly visual design.
• Build and maintain efficient databases and applications, ensuring data integrity and performance.
• Craft effective and scalable APIs for integration with front-end and third-party systems.
• Regularly test software for responsiveness, efficiency, and stability.
• Actively troubleshoot, debug, and upgrade existing software for improved user experience and performance.
• Implement best practices for security and data protection across applications.
• Ensure all features and applications are mobile-responsive and accessible across devices.
• Draft comprehensive technical documentation detailing system architecture, functions, and best practices.

Qualifications:

• Proven experience as a Full Stack Developer or in a similar role.
• Familiarity with common development stacks.
• Proficiency in multiple front-end languages and libraries such as HTML/CSS, JavaScript, XML, Typescript and React.
• Solid knowledge of multiple back-end languages like Golang, Java, and Python, as well as JavaScript frameworks like Angular, React, and Node.js.
• Experience with various databases (e.g., Postgres, MongoDB) and Kubernetes.
• Strong understanding of UI/UX design principles and best practices.
• Excellent communication skills, fostering a collaborative environment.
• Meticulous attention to detail ensuring the high quality of code and design.
• Strong organizational skills, capable of managing multiple tasks simultaneously.
• Analytical mindset with problem-solving capabilities.
• Experience in building REST APIs.
• Some knowledge of cybersecurity is preferred.